Return & Exchange Policy

We want you to feel confident shopping with Jstrody. If you’re not satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.

Return Eligibility

To be eligible, items must be unworn, unused, unwashed, and returned with their original tags and packaging. Please include your order number with your request.

How to Request a Return or Exchange

Please contact us through our Contact Us page within 7 days of delivery. Let us know your order number and whether you’d like a return or exchange. We’ll reply with the next steps and return instructions. Please wait for our instructions before sending an item back.

Exchanges are subject to availability. If the requested item is unavailable, we’ll contact you to discuss the available options.

Refunds

After we receive and inspect your return, we’ll notify you whether it has been accepted. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Incorrect or Damaged Items

If your order arrives damaged or you receive the wrong item, please contact us through our Contact Us page as soon as possible and include your order number and details of the issue. We’ll help you with the next steps.